1. At the bottom left corner of the Control Console, make sure that you are connected to our Production server AND a data feed. If only our server is connected, you will have historical data but no live data. If necessary, create a new CQG demo account or plug in the credentials for your data feed.
2. If any issues are still occurring, right-click the Prod.** server name in the lower left corner of the Control Console and disconnect it. Then right-click it again and connect to a different Prod.** server. For example, disconnect from Prod.U1 and connect to Prod.G1 or Prod.E1 and see if the issue is resolved.
3. If this does not resolve the issue, please send a support request using the form below, making sure to describe your problem in the comment field.